OX Security’s new automated SLA management streamlines AppSec workflows and boosts efficiency
For far too long, AppSec teams have had to rely on manual methods to track SLAs throughout their software development lifecycles. This creates inefficiencies and potential gaps in the organization’s security posture. The OX ASPM Platform offers a new SLA management capability that includes automated tracking, enhanced visibility, and integration with our recently launched Executive Reports.
Key benefits:
- Increased efficiency: Automate SLA tracking and free up your AppSec team to focus on more strategic tasks.
- Improved visibility: Gain a clear view of SLA performance across all applications and identify potential issues early on.
- Better decision-making: Leverage SLA data in executive reports to make informed decisions about your security posture.
Introducing SLA Management in the OX ASPM Platform
Service level agreement (SLA) management is an important aspect of issue resolution. When it comes to AppSec, security teams have to track how SLAs are handled (and by whom) throughout the software development lifecycle (SDLC). Yet, despite technological advancements, many AppSec teams report having to rely on manual workarounds (such as filtering issues by “First Seen” date in their ticketing systems or AppSec tooling) to track SLA adherence. Given the preponderance of security issues and fast-moving software development cycles, manual tracking efforts are inefficient, insufficient, and likely to result in missed or skipped high-stakes fixes.
We at OX Security recognize that SLA tracking and automation features are no longer a “nice to have.” To meet the demands of modern application security and continue to be an industry leader in application security posture management (ASPM), the OX Security ASPM Platform now includes robust SLA management.
The Problem with Disparate Ticketing and Tracking Tools
AppSec and DevOps teams do not lack the tools to identify, track, alert on, or report issues. In fact, some industry professionals might say there is too much tooling; the problem is that all this tooling creates noise and doesn’t support seamless workflows. Legacy solutions make it hard for teams to quickly and accurately communicate issues across platforms unless these platforms are tightly integrated. Unless they contain the right data. And unless the data is clear and actionable.
Using disparate systems to track and manage SLAs results in visibility and remediation gaps. First of all, relying on multiple fragmented tools requires security teams to manually consolidate data, which is time-consuming and may lead to missed vulnerabilities. Second, siloed solutions are likely configured with inconsistent rules, which can delay production and cause teams to overlook critical issues.
What’s more, when developers have to spend time switching between tools, SLA tracking gets disconnected from CI/CD pipelines, DevOps workflows, and security policies. This is not only inefficient but also leads to higher operational costs for the entire organization and a resource drain on security and development teams specifically. When security teams must focus on maintaining and managing an abundance of tools rather than helping DevOps teams identify the most pressing issues (in order of priority), everyone loses — cyber risk and business risk both increase, business goals are harder to reach, and cross-team collaboration is strained.
Without a unified system, teams must manually correlate data and spend more time than is necessary assessing and communicating security performance.
How Automated SLA Management Improves AppSec and DevOps
Without standardized and centralized SLA management, critical software vulnerabilities and system weaknesses may slip through the cracks.
Fortunately, teams don’t have to report to antiquated methods anymore.
Real-time visibility
OX Security centralizes SLA tracking within the ASPM Platform, ensuring that AppSec and DevOps teams gain real-time visibility and control of issues introduced throughout the SDLC.
With customizable condition settings, operators can easily see or receive alerts on SLA expectations, progress, and deadlines.
Automation and operational efficiency
Incorporating automation, OX SLA management eliminates the need for manual tracking — or tracking across multiple systems — facilitating SLA enforcement within security and development workflows. This allows teams to more easily meet deadlines, exceed compliance requirements, and keep everyone on the same page.
Furthermore, operators can configure SLAs based on issue priority, ensuring the most critical issues are seen and addressed first.
Faster vulnerability remediation and risk reduction
But streamlined workflows and unified visibility aren’t the end goal — they are the mechanisms by which AppSec teams and developers can move to the next phase — faster vulnerability remediation. Automated SLA management in OX ensures high-risk vulnerabilities are remediated quickly, helping minimize the attack surface. It also reduces the risk of missed or delayed security triage by setting clear, enforceable goals.
Improved decision-making
In addition to the tactical work that is ameliorated, OX’s automated SLA management provides clear, real-time insights into SLA adherence, which, in turn, improves communication and reporting with and to stakeholders. Unambiguous reporting then paves the way for strategic thinking and proactive risk management — which is the ultimate goal in any cybersecurity endeavor.
Conclusion: The Future of AppSec SLA Management Is Here
Manual SLA tracking is no longer sustainable in today’s fast-paced, security-driven development cycles. Fortunately, OX Security is here to help you say goodbye to past practices and costly overhead.
OX Security’s automated SLA management eliminates inefficiencies, ensuring real-time visibility, operational efficiency, and faster risk remediation — all within a unified AppSec platform.
By integrating SLA tracking into the OX ASPM Platform, security teams gain:
- Real-time insights for proactive issue resolution.
- Automation to eliminate manual, error-prone tracking.
- Faster remediation to reduce risk and attack surface.
- Executive-level reporting for smarter decision-making.
With OX’s SLA Management, security and DevOps teams can move beyond outdated methods to finally achieve the improved productivity, increased accuracy, and resilient security posture they’ve needed for years.
)
